Always get the feeling like I'm intruding on them when I am there. I guess its the same reason I never bought a trailer there 8 years ago. Lots of supplies and a good location. Just don't like the way they communicate.
This review is a bit over due but as a new camping season has started and I sit in my lawn chair on my first camping trip of the year I am reminded of the great customer service and support provided by 1000 island RV Centre. I purchased my first used hybrid camper trailer from 1000 Island RV Centre last summer. Because we were so anxious to get our family summer vacation and camping experience underway I purchased the trailer as is.Immediately into our first camping trip, we noticed some concerning issues with the trailer. To make a long story short, the Sales department lead by the sales manager Jeff Melling stood by their product and services resolving all my concerns and exceeding my expectations.I have had nothing but positive experiences when dealing with the sales department and service department staff at 1000 island RV Centre. I look forward to many years of customer service and maybe even sales :) with 1000 island RV, I would highly recommend them to fellow campers and or new campers. Thank you!
Emailed 3 times never an answer...used 2 different emails as thought maybe issue my end..unlikely. Tried the texting feature..no return of request. Couldn't call as to area..can text but calling is iffy. So glad I see their service before giving them money. Can't even imagine their service after they have your money.
As the summer begins to wind down, I am tardy in this review. Early in July my family and I were camping in the 1000 Island area for the weekend. Having driven over 5 hours to get there, let's just say we found ourselves in a bit of a predicament when we realized we did not have the keys to open up the trailer. The camp office called The 1000 island RV Centre and they said to bring it over and they would see what they could do.....and yes they had a master key that allowed us to get into the trailer and gave us one to take with us. They were not only life savers but pleasant and extremely friendly. If you have any RV needs , I would recommend you go see the people at The 1000 Island RV centre.
I brought in my RV with instructions have some trim pieces replaced with OEM parts. The damaged area was partially disassembled by me. I contacted the manufacturer to order the necessary trim but was told that they would only sell the parts to an authorized dealer. So I stopped working on it and made an appointment to have the work completed by 1000 Islands RV. I asked to have the disassembly finished by them and to replace the necessary components. When I picked my RV up, I discovered that all they did was reassemble the portion that I had disassembled. I was stuck finishing the job after I paid them to do it. I contacted the Service Manager two weeks ago and he has yet to respond. One star only because the review will not post with zero stars.Edit: I have changed my rating to neutral (3 stars) due to the fact that the owner authorized a refund for the improper maintenance. Thank you.
1000 Islands RV Centre is a Canadian Storage based in Gananoque, Ontario. 1000 Islands RV Centre is located at 409 2, Gananoque, ON K7G 2V4, Canada.
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